Digital Delivery

**Last updated:** 13 September 2026

**Service:** Spoolvid — a digital, package-based AI video creation service

**Provider:** Bastet Elektronik Hizmetler ve Ticaret Limited Sirketi, Demirtas Cumhuriyet Mh., 3. Cd., Yaseminpark Sitesi, K13 Blok, No: 3/43/23, Osmangazi/BURSA, Turkiye · [email protected]

This page explains **how the service is delivered** (digital performance). Refunds, withdrawal, and cancellation are **not** set out here; see Cancellation & Refunds. Turkish delivery text: Teslimat.

1. Scope

Spoolvid **does not sell physical goods and does not ship parcels**. What you buy is a **digital service**: time-limited **Main package** access and/or **Standard Credits** / **Plus Credits** credited to your account. “Delivery” means those rights being applied to your account.

2. What is delivered

Topic	Detail
-	-
**How it is delivered**	After payment confirmation, the matching credit type and package rights are applied instantly or within a few minutes
**Main package validity**	Basic Package (1 month), Starter (3 months), Pro (6 months), Premium (1 year) — current periods are shown on the site
**Standard extra credits**	Added instantly as **Standard Credits** for holders of an active Main package (amounts shown on the site)
**Plus extra credits**	Added instantly as **Plus Credits**; they do not mix with the Standard balance
**Access**	Sign in at spoolvid.com and create videos in Studio
**Invoice / receipt**	Issued digitally via the payment provider and/or email
**Territory**	Global access; payment in TRY (**iyzico**) or USD (authorized international payment partner shown at checkout)

3. When delivery is complete

The service is treated as started once payment completes. At checkout you give express consent to **immediate performance** of the digital service.

Delivery is confirmed by your account balance, package period, and Studio access — not by a shipping tracking number.

4. Delay or failed delivery

If payment succeeded but credits or package rights do not appear within a reasonable time (usually a few minutes), email **[email protected]** with your account email and payment date. If the service cannot be performed for technical reasons, any remedy follows the Cancellation & Refunds policy.

5. Refunds, withdrawal, and cancellation

There is no physical return or parcel send-back. Money refunds, statutory withdrawal, and subscription cancellation follow **only** the Cancellation & Refunds policy.

6. Contact

See the Contact page.